Work Experience

Redpanda Data - Systems Engineer
Feburary 2025 - Present

Since being promoted to Systems Engineer at Amobee / Nexxen, my duties include:

• Respond to system alerts and resolve downtime issues promptly and provide instant troubleshooting and problem resolution for all production servers. Monitor systems health, performance, security, integrity, and functionality,
• Deploy, configure, maintain and troubleshoot Windows and Linux servers, PostgreSQL and MySQL databases, Cisco Meraki network equipment, VOIP systems and services,
• Independently coordinate complex system deployments, including installation and configuration of hardware, loading operating system software & patches utilizing configuration management tools, and running tests or diagnostics to ensure a successful implementation,
• Support the use of cloud computing technologies such as Amazon’s EC2, S3, and cloud services and perform system backup and recovery for on-premise and cloud systems and services,
• Support for the Atlassian product suite which Amobee uses to manage and streamline business and technology workflows and information sharing,
• Discover opportunities to improve the workflow of daily tasks and lead efforts to drive improvements within IT processes Analyse and recommend new automation processes for continual business improvement,
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems and run reports to determine malfunctions that continue to occur,

Nexxen (Formerly known as Amobee) - Systems Engineer
January 2022 - Feburary 2025

Since being promoted to Systems Engineer at Amobee / Nexxen, my duties include:

• Respond to system alerts and resolve downtime issues promptly and provide instant troubleshooting and problem resolution for all production servers. Monitor systems health, performance, security, integrity, and functionality,
• Deploy, configure, maintain and troubleshoot Windows and Linux servers, PostgreSQL and MySQL databases, Cisco Meraki network equipment, VOIP systems and services,
• Independently coordinate complex system deployments, including installation and configuration of hardware, loading operating system software & patches utilizing configuration management tools, and running tests or diagnostics to ensure a successful implementation,
• Support the use of cloud computing technologies such as Amazon’s EC2, S3, and cloud services and perform system backup and recovery for on-premise and cloud systems and services,
• Support for the Atlassian product suite which Amobee uses to manage and streamline business and technology workflows and information sharing,
• Discover opportunities to improve the workflow of daily tasks and lead efforts to drive improvements within IT processes Analyse and recommend new automation processes for continual business improvement,
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems and run reports to determine malfunctions that continue to occur,

Amobee PLC - Desktop Support II
May 2020 to January 2022

Reporting to the IT Director, US, the Desktop Engineering role provides maintenance of the computer systems environment by analysing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. I am responsible for administration and internal support of Amobee’s PCs, printers, and related equipment. I also assist in the administration and clean-up of Atlassian tools, including Jira, Confluence, and Bit Bucket. My duties include, but not limited to:

• Provide system administration and maintenance for Windows and Linux based servers,
• Respond to system alerts and resolve downtime issues promptly,
• Support the use of cloud computing technologies such as Amazon’s EC2, S3, and cloud services,
• Provide help desk support and on-call support as needed,
• Deploy, configure, maintain and troubleshoot Windows and Linux servers, Cisco Meraki network equipment, VOIP systems and other services,
• Prepare documentation of systems and networks,
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware,
• Train, guide, and assist end-users in use of Amobee’s Software Catalogue,
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems,

Yoti PLC – IT Support Analyst
March 2018 to May 2020

Yoti was a startup company specializing in Digital ID. I was made redundant from Yoti in May 2020 due to the COVID pandemic.

• Mac and Linux support for users based worldwide,
• Testing of all software before its deployed to the corporate IT Tool Munki,
• Configuration of the Starters / Leavers process, ensuring that all access and hardware has been setup and accounted for or returned,
• Assisted with the full migration from Service Now to our new ticketing system OTRS,
• Full IT management of our satellite office in Chelmsford from an IT perspective. This includes the setting up of hardware, ensuring CCTV and Fingerprint Scanners were always configured, WiFi was configured, ensuring all terminals were locked down, and Hardware was asset tagged and accounted for,
• Configuration of Raspberry PI’s, used for displayed business critical information,
• Management of G-Suite, including E-Mail and GoogleDrive,
• Set up and maintain fortnightly company meetings, including the setup and maintenance of Audio and Visual equipment,

William Hill - Remote Desktop Analyst
September 2015 to March 2018

I was approached by a recruitment agent asking if I was looking to make a career move in August 2015. I felt that career progression at ASOS was limited so after 3 Interviews, I accepted the role of Remote Desktop Analyst with William Hill based in Shoreditch. I was tasked with supporting the entire office, from Facilities, all the way up to the CIO, CTO, and well as the CISO.

• Knowledge in AD/Novell, Citrix user/group administration along with proven skills in working in an ITIL problem/change environment,
• Responsible for the installation, maintenance and distribution of both generic and bespoke software used within the WH organisation,
• Responsible for the installation, maintenance and distribution of all client hardware, including printers, scanners, phones, desktops, laptops, etc,
• Retain ownership of more serious issues, managing 3rd line support and external suppliers. • Liaison with security policy, configuration and asset management to ensure compliance (corporate & PCI) with both internal procedures and software licensing compliance,
• Recording and responding to incidents and service requests from the business, suppliers and service teams within agreed operational and service levels,
• Responsible for resolving all issues passed from the SDA / customer community to resolution; where issues cannot be resolved by RDA, manage the escalation process to internal / external resolver teams.

ASOS.com – Desktop Support Analyst
August 2013 to August 2015

After my contract with Genesis expired in July 2013, I was offered a Desktop Support Role with ASOS PLC. ASOS has offices worldwide, with Greater London House being the main point of contact for IT Support.

• Set up and maintenance of video conference’s for global communications,
• Creating and keeping updated documentation and processes for system implementations,
• On a weekly basis provide a checkpoint report to line manager outlining progress made on calls and issues,
• Procure IT services, hardware and software as required,
• Create and maintain procedures for new and existing processes,
• Provide technical assistance to business users by use of technical manuals and one-to-one training, when new systems software has been implemented or updated,

Genesis Oil & Gas Consultants Ltd – IT Service Desk (Contract)
June 2012 – August 2013

After being made redundant from my previous role, I was soon in employment with Genesis where I worked in a Service desk role supporting 450 Users in London, 175 in Aberdeen as well as remote offices in Brazil, Paris, Tunisia, Norway, and Abu Dhabi.

• Resolve service desk requests,
• Update the IT management databases and documents,
• Project Management including XP to Windows 7 roll out,
• Respond to system failures,
• Manage the priority of service desk requests and maintain fully,
• Procure IT services, hardware and software as required,
• Monitor the service desk for new cases during office hours and assist with answering service desk phone calls,

Kalamazoo-Reynolds – Field Engineer
May 2011 - May 2012

I was required to attend client’s sites and provide desk side software support to end-users while ensuring their satisfaction with the end result. Detailed updates were made daily to ensure that all departments were aware of the call progress using the Hornbill ticketing system. Duties include:

• Desk side support of end-users: MS Office 2003, 2007 and 2010 in a Windows Vista and 7 Environment, as well as the supporting of bespoke finance applications, like S2000, CODA, Pro Clarity, and Barclays Business Manager to name a few,
• General hardware maintenance of PC, Laptop, Blackberry etc,
• General Desktop Support duties, including the creation, setting up etc of Active Directory accounts,
• Resolving IT issues with Users via Phone and E-Mail, as well as on a face to face basis,
• Weekly Audits of software and hardware,
• Frequent checking to ensure all software is licensed and correctly registered,
• The creating of Citrix accounts as well as guiding end-users through the creation and logon process,
• Ensuring that daily, weekly, and monthly Back-Ups are completed and dispatched correctly.

Heritage Care – IT Support Technician (Contract)
December 2010 to May 2011

This was my first IT role with a care provider based in Loughton. Heritage Care has carehomes across the UK. Duties included:

• Centralised point of contact for all users whether it’s via telephone, e-mail or a one to one capacity,
• Deal with all enquiries relating to Computer Hardware, Software, Peripherals (Printers etc), as well as Blackberry mobile phone,
• Communicate with 3rd Party companies to acquire Hardware and Software as and when required, as well as completing Purchase Orders to acquire new equipment,
• Addition and Removal of users to the company directory using Active Directory,
• Maintain and Update the Anti Virus Server, to ensure all systems are clean,
• Setup, Maintenance and Quality Check of Hardware that is to be sent externally,
• Dealing with remote End Users based all over the United Kingdom as well as dealing with users internally.