Work Experience
15+ years across IT support, systems engineering, cloud infrastructure, and technical leadership.
Career Timeline
Senior Information Technology Engineer — Redpanda Data
Fully Remote | Full-time | Promoted after eight months
As a Senior IT Engineer at Redpanda, I work as part of a fully distributed global organisation, leading technical initiatives focused on reliability, automation and operational excellence. My role combines hands-on engineering with technical leadership, project ownership, solution design and cross-functional collaboration.
I lead and contribute to medium-to-large IT initiatives, turning high-level requirements into scalable technical solutions while considering reliability, security, user experience and long-term operational impact.
Key Responsibilities
- Lead the design, planning and delivery of complex IT initiatives and process improvements.
- Drive automation and technical improvements that increase reliability, efficiency and the employee experience.
- Represent IT in cross-functional technical discussions and collaborate with Engineering, Product, Security and other teams.
- Evaluate technical solutions and design trade-offs, identify risks and contribute to longer-term architectural decisions.
- Provide technical leadership during complex incidents, supporting root-cause analysis and remediation.
- Provide technical guidance and mentorship to other engineers, including solution design, task decomposition and implementation reviews.
- Balance technical architecture with user experience to ensure systems, integrations and workflows remain intuitive and effective.
- Contribute to technical interviewing and hiring decisions.
- Identify opportunities to reduce technical debt and improve the reliability, automation maturity and operational effectiveness of IT systems.
Key Projects & Initiatives
IT Department AI Champion
Serve as the AI Champion for Redpanda's IT Department, helping explore how artificial intelligence can be applied practically within IT operations and the wider workplace. The initiative focuses on identifying opportunities where AI can improve workflows and productivity, evaluating emerging AI tools and capabilities, and helping colleagues understand how AI can be adopted effectively and responsibly.
I encourage experimentation and knowledge sharing around AI, helping the IT team move beyond simply using AI tools towards identifying practical use cases that can deliver meaningful improvements to the way we work.
International Equipment Distribution — GroWrk
One of my major projects at Redpanda was establishing a GroWrk-based equipment distribution solution across EMEA, Asia and South America. The project improved how IT equipment could be distributed and managed for employees across multiple international regions, supporting the requirements of Redpanda's globally distributed workforce.
I helped establish the operational process around the service, coordinate equipment requirements and develop a more scalable approach to supplying hardware to employees internationally.
MDM Evaluation & Migration — JumpCloud to Iru
Worked on the evaluation and implementation of a new Mobile Device Management (MDM) platform to replace JumpCloud. I helped evaluate and test a number of MDM solutions against Redpanda's technical and operational requirements. Following the evaluation process, Iru was selected as our preferred platform.
I then contributed to the implementation and transition from JumpCloud to Iru, helping establish a modern device-management solution capable of supporting Redpanda's globally distributed workforce.
Warsaw Office IT Setup
Supported the IT setup of Redpanda's Warsaw office, coordinating and arranging the equipment required for the new location and its employees. I continue to provide IT support for the Warsaw office remotely as part of my wider Senior IT Engineer responsibilities.
Information Technology Engineer — Redpanda Data
Fully Remote | Full-time | Promoted to Senior Information Technology Engineer
Joined Redpanda as an Information Technology Engineer, taking an engineering-first approach to supporting a fully distributed global workforce. My work focused on automation, infrastructure reliability, security and delivering a consistent employee technology experience at scale.
Key Responsibilities
- Built and automated IT workflows using Python, PowerShell and other scripting technologies to reduce manual effort and improve operational efficiency.
- Led and supported IT projects including tool evaluations, system implementations and process improvements.
- Integrated and maintained enterprise SSO solutions using SAML and OIDC across platforms including Okta, Microsoft Entra ID and Google Workspace.
- Configured, supported and enhanced collaboration platforms including Slack, Google Workspace, Microsoft Teams and Zoom.
- Managed and supported Apple, Linux and Windows endpoints, including MDM deployment, patching and vulnerability management.
- Monitored and strengthened endpoint security across the organisation's device fleet.
- Supported secure employee onboarding and offboarding, including access provisioning and asset management.
- Worked closely with Security and Compliance to implement and maintain organisational controls.
- Maintained hardware inventory, software licensing and third-party system access.
- Worked with public cloud environments including AWS, Microsoft Azure and Google Cloud Platform (GCP).
- Operated autonomously in a remote-first environment, providing technical support and clear communication to colleagues across Redpanda's global workforce.
Systems Engineer I — Nexxen
📍 Greater London, England, United Kingdom | Full-time | Promotion following acquisition & rebrand
Progressed to Systems Engineer following the company's acquisition and rebrand to Nexxen. Responsible for enterprise infrastructure reliability, cloud operations, and cross-functional systems projects across a global organisation.
Key Responsibilities
- Responded to system alerts, resolved downtime issues, and delivered rapid troubleshooting for production servers, ensuring high availability and performance.
- Monitored and maintained system health, security, integrity, and functionality across enterprise infrastructure.
- Deployed, configured, and troubleshot Windows/Linux servers, PostgreSQL/MySQL databases, Cisco Meraki networks, and VOIP systems.
- Led complex system deployments: hardware installation, OS patching via configuration management tools, and diagnostic testing.
- Supported cloud computing technologies (AWS EC2, S3, and related services) with responsibility for system backup and recovery across on-premise and cloud environments.
- Provided enterprise support for the Atlassian suite (Jira, Confluence) to streamline workflows and enhance collaboration.
- Identified and implemented workflow improvements, recommending automation processes to drive business efficiency.
- Troubleshot and resolved LAN/WAN issues, conducting root-cause analysis and reporting to prevent recurring malfunctions.
- Contributed to major IT projects including OKTA identity management, CrowdStrike endpoint security, and Zoom deployment initiatives.
Desktop Support II — Nexxen (formerly Amobee)
📍 London Area, United Kingdom | Hybrid | Full-time
Reported to the IT Director (US), providing maintenance and support of the computer systems environment across Amobee's EMEA region. Responsible for PCs, printers, servers, and Atlassian tooling administration.
Key Responsibilities
- Mac and Linux support for users based worldwide.
- Deployed, configured, maintained, and troubleshot Cisco Meraki network equipment including switches, WAPs, and Meraki cameras.
- Performed and optimised hardware and software deployment procedures.
- Worked on various projects within the department and assisted other departments as needed.
- Independently coordinated complex system deployments, including installation and configuration of hardware, loading OS software and patches via configuration management tools, and running diagnostic tests.
- Performed system backup and recovery for on-premise and cloud systems and services.
- Assisted in the administration and clean-up of Atlassian tools including Jira, Confluence, and Bitbucket.
IT Support Engineer — Yoti Ltd
📍 London, United Kingdom | Full-time
IT Support Engineer at Yoti, a digital identity technology company. Responsible for Mac/Linux support, software deployment via Munki, and full IT management of the Chelmsford satellite office.
Key Responsibilities
- Mac and Linux support for users based worldwide.
- Testing of all software before deployment to the corporate IT tool Munki.
- Configured the Starters/Leavers process, ensuring all access and hardware was set up, accounted for, or returned.
- Assisted with the full migration from ServiceNow to OTRS ticketing system.
- Full IT management of the satellite office in Chelmsford: hardware setup, CCTV and fingerprint scanner configuration, WiFi, terminal lockdown, and asset tagging.
- Configuration of Raspberry Pis for displaying business-critical information.
- Management of G Suite including Email and Google Drive.
- Set up and maintained fortnightly company meetings including audio and visual equipment.
- Gained CCENT and CCNA Routing and Switching certifications.
Remote Desktop Analyst — William Hill
📍 London, United Kingdom | Full-time
Remote Desktop Analyst at William Hill, Shoreditch. Responsible for software and hardware distribution, 3rd line escalation management, and ITIL problem/change processes across the organisation.
Key Responsibilities
- Active Directory / Novell and Citrix user/group administration in an ITIL problem/change environment.
- Responsible for the installation, maintenance, and distribution of both generic and bespoke software used within the WH organisation.
- Responsible for installation, maintenance, and distribution of all client hardware including printers, scanners, phones, desktops, and laptops.
- Retained ownership of serious issues, managing 3rd line support and external suppliers.
- Liaison with security policy, configuration, and asset management to ensure compliance (corporate and PCI) with internal procedures and software licensing.
- Stayed abreast of industry trends and performed R&D of new hardware and software to enable compliance with corporate standards.
- Recorded and responded to incidents and service requests within agreed operational and service levels.
- Resolved all issues escalated from SDA / customer community; managed escalation process to internal/external resolver teams where required.
Achievement
- Achieved CompTIA Network+ certification in August 2016.
IT Desktop Support — ASOS.com
📍 Camden, London | Full-time
Desktop Support at ASOS PLC (via GLH), providing IT support across a global organisation with offices worldwide.
Key Responsibilities
- Set up and maintenance of video conferences for global communications.
- Created and maintained documentation and processes for system implementations.
- Windows 7, Vista, and XP desktop support throughout the business to all levels of staff.
- Managed the call queue, ensuring all calls were kept up to date and business users were aware of their call status.
- Supported audio and visual conferencing for worldwide conference calls and setup of VOIP devices.
- Provided technical assistance and one-to-one training when new systems or software was implemented or updated.
- Maintained, configured, and set up iPhone, iPad, and BlackBerry devices; BES Server maintenance.
IT Support Team Analyst — Genesis Oil & Gas Consultants Ltd
📍 Holborn, London | Full-time
Service desk role supporting 400 users in London and 100 in Aberdeen, plus offices in Brazil, Paris, Tunisia, South Africa, Norway, Sweden, and Germany.
Key Responsibilities
- Resolved service desk requests and managed priority queues.
- Updated IT management databases and documentation.
- Responded to system failures and monitored overnight processes.
- Procured IT services, hardware, and software as required.
- Created and maintained procedures for new and existing processes.
- Trained and assisted peers with new technologies, applications, and processes.
- Participated in an on-call service and assisted with answering service desk phone calls.
- Assisted with system support across all Genesis global locations.
Site Based Engineer — Kalamazoo-Reynolds
📍 London Area, United Kingdom
Client-site deskside support, providing software and hardware support to end-users. Detailed daily updates maintained in the Hornbill ticketing system.
Key Responsibilities
- Deskside support for MS Office 2003, 2007, and 2010 in Windows Vista and 7 environments, plus bespoke finance applications (S2000, CODA, Pro Clarity, Barclays Business Manager).
- General hardware maintenance of PCs, laptops, and BlackBerry devices.
- Liaising with the Infrastructure team (3rd Line).
- General network configuration including printers, email, and anti-virus.
- Resolving IT issues via phone, email, and face-to-face.
- Weekly audits of software and hardware; ensured all software was licensed and correctly registered.
- Created and managed Citrix accounts and guided end-users through the logon process.
- Ensured daily, weekly, and monthly backups were completed correctly.
- Wrote IT guides for non-IT end-users.
IT Support Helpdesk — Heritage Care (Contract)
📍 Loughton, Essex | Contract
Centralised point of contact for all IT users across the UK — via telephone, email, and face-to-face — covering hardware, software, peripherals, and mobile devices.
Key Responsibilities
- Dealt with all enquiries relating to computer hardware, software, peripherals, and BlackBerry mobile phones.
- Escalated calls to the support team depending on issue severity.
- Communicated with 3rd party companies to acquire hardware and software; completed purchase orders for new equipment.
- Addition and removal of users in Active Directory.
- Maintained and updated the Anti-Virus server to ensure all systems remained clean.
- Setup, maintenance, and quality checking of hardware for external dispatch.
- Registered all new hardware delivered to the IT department.
- Supported end-users based across the United Kingdom.