Work Experience
13+ years across IT support, systems engineering, and cloud infrastructure.
Career Timeline
Senior Information Technology Engineer — Redpanda Data
📍 London Area, United Kingdom | Remote | Full-time
Promoted to Senior IT Engineer following continued contributions across the Redpanda Data infrastructure team. Responsible for leading IT engineering initiatives across the organisation's remote-first global environment.
Information Technology Engineer — Redpanda Data
📍 Essex, England, United Kingdom | Remote | Full-time
IT Engineer at Redpanda Data, a high-growth streaming data platform company. Supporting infrastructure and IT operations across a distributed, remote-first organisation.
Systems Engineer I — Nexxen
📍 Greater London, England, United Kingdom | Full-time | Promotion following acquisition & rebrand
Progressed to Systems Engineer following the company's acquisition and rebrand to Nexxen. Responsible for enterprise infrastructure reliability, cloud operations, and cross-functional systems projects across a global organisation.
Key Responsibilities
- Responded to system alerts, resolved downtime issues, and delivered rapid troubleshooting for production servers, ensuring high availability and performance.
- Monitored and maintained system health, security, integrity, and functionality across enterprise infrastructure.
- Deployed, configured, and troubleshot Windows/Linux servers, PostgreSQL/MySQL databases, Cisco Meraki networks, and VOIP systems.
- Led complex system deployments: hardware installation, OS patching via configuration management tools, and diagnostic testing.
- Supported cloud computing technologies (AWS EC2, S3, and related services) with responsibility for system backup and recovery across on-premise and cloud environments.
- Provided enterprise support for the Atlassian suite (Jira, Confluence) to streamline workflows and enhance collaboration.
- Identified and implemented workflow improvements, recommending automation processes to drive business efficiency.
- Troubleshot and resolved LAN/WAN issues, conducting root-cause analysis and reporting to prevent recurring malfunctions.
- Contributed to major IT projects including OKTA identity management, CrowdStrike endpoint security, and Zoom deployment initiatives.
Desktop Support II — Nexxen (formerly Amobee)
📍 London Area, United Kingdom | Hybrid | Full-time
Reported to the IT Director (US), providing maintenance and support of the computer systems environment across Amobee's EMEA region. Responsible for PCs, printers, servers, and Atlassian tooling administration.
Key Responsibilities
- Mac and Linux support for users based worldwide.
- Deployed, configured, maintained, and troubleshot Cisco Meraki network equipment including switches, WAPs, and Meraki cameras.
- Performed and optimised hardware and software deployment procedures.
- Worked on various projects within the department and assisted other departments as needed.
- Independently coordinated complex system deployments, including installation and configuration of hardware, loading OS software and patches via configuration management tools, and running diagnostic tests.
- Performed system backup and recovery for on-premise and cloud systems and services.
- Assisted in the administration and clean-up of Atlassian tools including Jira, Confluence, and Bitbucket.
IT Support Engineer — Yoti Ltd
📍 London, United Kingdom | Full-time
IT Support Engineer at Yoti, a digital identity technology company. Responsible for Mac/Linux support, software deployment via Munki, and full IT management of the Chelmsford satellite office.
Key Responsibilities
- Mac and Linux support for users based worldwide.
- Testing of all software before deployment to the corporate IT tool Munki.
- Configured the Starters/Leavers process, ensuring all access and hardware was set up, accounted for, or returned.
- Assisted with the full migration from ServiceNow to OTRS ticketing system.
- Full IT management of the satellite office in Chelmsford: hardware setup, CCTV and fingerprint scanner configuration, WiFi, terminal lockdown, and asset tagging.
- Configuration of Raspberry Pis for displaying business-critical information.
- Management of G Suite including Email and Google Drive.
- Set up and maintained fortnightly company meetings including audio and visual equipment.
- Gained CCENT and CCNA Routing and Switching certifications.
Remote Desktop Analyst — William Hill
📍 London, United Kingdom | Full-time
Remote Desktop Analyst at William Hill, Shoreditch. Responsible for software and hardware distribution, 3rd line escalation management, and ITIL problem/change processes across the organisation.
Key Responsibilities
- Active Directory / Novell and Citrix user/group administration in an ITIL problem/change environment.
- Responsible for the installation, maintenance, and distribution of both generic and bespoke software used within the WH organisation.
- Responsible for installation, maintenance, and distribution of all client hardware including printers, scanners, phones, desktops, and laptops.
- Retained ownership of serious issues, managing 3rd line support and external suppliers.
- Liaison with security policy, configuration, and asset management to ensure compliance (corporate and PCI) with internal procedures and software licensing.
- Stayed abreast of industry trends and performed R&D of new hardware and software to enable compliance with corporate standards.
- Recorded and responded to incidents and service requests within agreed operational and service levels.
- Resolved all issues escalated from SDA / customer community; managed escalation process to internal/external resolver teams where required.
Achievement
- Achieved CompTIA Network+ certification in August 2016.
IT Desktop Support — ASOS.com
📍 Camden, London | Full-time
Desktop Support at ASOS PLC (via GLH), providing IT support across a global organisation with offices worldwide.
Key Responsibilities
- Set up and maintenance of video conferences for global communications.
- Created and maintained documentation and processes for system implementations.
- Windows 7, Vista, and XP desktop support throughout the business to all levels of staff.
- Managed the call queue, ensuring all calls were kept up to date and business users were aware of their call status.
- Supported audio and visual conferencing for worldwide conference calls and setup of VOIP devices.
- Provided technical assistance and one-to-one training when new systems or software was implemented or updated.
- Maintained, configured, and set up iPhone, iPad, and BlackBerry devices; BES Server maintenance.
IT Support Team Analyst — Genesis Oil & Gas Consultants Ltd
📍 Holborn, London | Full-time
Service desk role supporting 400 users in London and 100 in Aberdeen, plus offices in Brazil, Paris, Tunisia, South Africa, Norway, Sweden, and Germany.
Key Responsibilities
- Resolved service desk requests and managed priority queues.
- Updated IT management databases and documentation.
- Responded to system failures and monitored overnight processes.
- Procured IT services, hardware, and software as required.
- Created and maintained procedures for new and existing processes.
- Trained and assisted peers with new technologies, applications, and processes.
- Participated in an on-call service and assisted with answering service desk phone calls.
- Assisted with system support across all Genesis global locations.
Site Based Engineer — Kalamazoo-Reynolds
📍 London Area, United Kingdom
Client-site deskside support, providing software and hardware support to end-users. Detailed daily updates maintained in the Hornbill ticketing system.
Key Responsibilities
- Deskside support for MS Office 2003, 2007, and 2010 in Windows Vista and 7 environments, plus bespoke finance applications (S2000, CODA, Pro Clarity, Barclays Business Manager).
- General hardware maintenance of PCs, laptops, and BlackBerry devices.
- Liaising with the Infrastructure team (3rd Line).
- General network configuration including printers, email, and anti-virus.
- Resolving IT issues via phone, email, and face-to-face.
- Weekly audits of software and hardware; ensured all software was licensed and correctly registered.
- Created and managed Citrix accounts and guided end-users through the logon process.
- Ensured daily, weekly, and monthly backups were completed correctly.
- Wrote IT guides for non-IT end-users.
IT Support Helpdesk — Heritage Care (Contract)
📍 Loughton, Essex | Contract
Centralised point of contact for all IT users across the UK — via telephone, email, and face-to-face — covering hardware, software, peripherals, and mobile devices.
Key Responsibilities
- Dealt with all enquiries relating to computer hardware, software, peripherals, and BlackBerry mobile phones.
- Escalated calls to the support team depending on issue severity.
- Communicated with 3rd party companies to acquire hardware and software; completed purchase orders for new equipment.
- Addition and removal of users in Active Directory.
- Maintained and updated the Anti-Virus server to ensure all systems remained clean.
- Setup, maintenance, and quality checking of hardware for external dispatch.
- Registered all new hardware delivered to the IT department.
- Supported end-users based across the United Kingdom.