Ron Jackson

Written Statement

A personal overview — who I am, what I bring, and where I'm going.

Introduction

My career in technology has taken a varied path. After spending 15 years working in the video games industry, I moved into IT in 2010, beginning a new chapter that has developed into a career spanning technical support, infrastructure, systems administration and enterprise technology.

Today, I work as a Senior IT Engineer at Redpanda, where I combine my experience in IT with a strong interest in emerging technologies. I also serve as an AI Champion, helping to explore how artificial intelligence can be understood and applied practically within the workplace.

Continuous learning has always been an important part of my career. Alongside my professional experience, I have continued my academic development through the Open University, while more recently expanding my knowledge across AWS, Microsoft Azure and Google Cloud Platform (GCP) and developing a deeper understanding of AI through certification, experimentation and hands-on projects.

What continues to motivate me is the opportunity to learn, solve problems and understand how new technologies can be put to practical use. From video games to IT, cloud and AI, that curiosity has been a constant throughout my career.

What I Value

  • Continuous learning and professional development
  • Clear, transparent communication
  • Quality and thoroughness over speed
  • Collaboration and sharing knowledge
  • Security-first thinking
  • Automation to reduce toil

How I Work

  • I approach every problem methodically
  • I document everything — for myself and for others
  • I believe in testing before deploying
  • I stay calm under pressure
  • I ask questions to fully understand before acting
  • I follow up to make sure issues stay resolved

Professional Goals

My professional goal is to build on my experience as a Senior IT Engineer by developing deeper expertise in cloud computing and artificial intelligence, bringing these technologies together with the practical infrastructure and enterprise IT knowledge I have developed throughout my career.

Cloud technology is a major part of that direction. I am continuing to develop hands-on experience across AWS, Microsoft Azure and Google Cloud Platform (GCP), with a focus on understanding not only individual services, but how secure, scalable and cost-effective cloud solutions are designed and operated in real-world environments.

Artificial intelligence is an area I am particularly passionate about. Through my role as an AI Champion at Redpanda, alongside my own learning and experimentation, I want to develop a deeper understanding of generative AI, AI agents and the practical application of AI within organisations. My aim is to move beyond simply using AI tools and develop the technical knowledge required to understand, build and integrate AI-powered solutions.

Longer term, I want to work increasingly at the intersection of IT infrastructure, cloud and AI — using the experience I already have while continuing to develop the skills needed to contribute to the next generation of intelligent, cloud-based technology.

AWSMicrosoft AzureGoogle CloudGenerative AIAI Agents

Personal Interests

Outside of technology, running is one of my biggest interests. I’ve taken part in a number of half marathons and enjoy the challenge, discipline and sense of achievement that comes with training and completing longer distances. One of my goals for the next couple of years is to take that next step and complete my first full marathon.

Family is incredibly important to me, and much of my time outside work is spent with my wife and young daughter, who certainly keeps me on my toes! We love exploring new places together, whether that means discovering somewhere new for the day or simply getting outdoors.

I’m also a keen walker, and our two dogs, Thor and Loki, provide plenty of encouragement to get outside for long walks. Spending time with my family, exploring new places and getting out for a run or walk provides a great balance to my professional interests in technology, cloud and AI.